Eric Roiko is a hospitality leader, hotel turnaround specialist, and author of Going Back To SIMPLE: Putting The Heartbeat Back Into Business. With over 30 years of experience, he helps hotel owners and investors quickly stabilize operations, improve culture, and maximize performance—without long-term management contracts.

Known as “the hotel turnaround guy,” Eric specializes in short-term interim hotel management, renovations, and brand conversions. He implements focused business plans that reduce costs, elevate service, and deliver results—fast.

His approach centers on one core principle: putting the heartbeat back into business. By investing in existing teams, building people up, and strengthening culture, he transforms underperforming hotels into successful, thriving operations.

Eric has held executive leadership roles with brands such as Marriott, Hilton, and Choice Hotels, as well as independent hotels and resorts. He has led major renovations, rebranding efforts, and operational turnarounds across diverse markets.

He began his career in the restaurant industry before joining Marriott Hotels & Resorts, where he earned “Beverage Manager of the Year – Northeast Region” at the Boston Marriott Hotel Newton. He later advanced through catering, sales, and leadership roles, including opening the Marriott Mexico Resorts sales office in Los Angeles and building strong business relationships across the U.S., Mexico, and Canada.

In 2009, Eric began partnering with hotel owners, management companies, and investors to reposition underperforming properties. Serving as General Manager, he leads day-to-day operations while overseeing renovations and brand transitions—consistently driving both cultural and financial transformation.

He also developed the leadership framework Calculating Emotional Identifiers, a practical system that connects team engagement with the guest experience. This approach blends time management and organizational leadership into a model that can be applied across any business.

Beyond operations, Eric is a speaker and leadership trainer who is passionate about developing people and building strong workplace cultures. He is also actively involved in local communities, supporting charities, tourism organizations, and leadership initiatives that enhance the value of the hotels he serves. Eric instills a sense of pride into each of his hotels by personally taking an interest in the hotel’s local community. He volunteers time and services to local charities, conventions, Visitors Bureau’s, and other community leadership organizations.

Eric believes that lasting success comes from balancing strong business performance with meaningful human connection—both inside the organization and in the guest experience.

 Please contact Eric Roiko on “Putting the heartbeat back into your business”.